Job Details |
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| Inside Sales Representative - Automotive | |
| Job ID: | 00004HVC |
| Category: | Customer Service |
| Location: | CA Goleta |
| Hours: | 40 Flexible Hours MF Between 700am and 430pm |
| Pay: | $19.00 $19.00 |
| Great Opportunity Available in Goleta CA | |
| Job Description This position primarily works in an office environment answering incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Answer calls and respond to emails to provide customers with product information. Enter new customer information into system, or update existing customer information. Process orders, forms, and payments. Research required information using available resources. Manage and resolve customer complaints. Identify and escalate priority issues by routing calls to appropriate resource. Follow up customer calls when necessary. Document all call information according to standard operating procedures. Automotive experience needed for incoming auto part calls. | |
| Skills Required HS Diploma or GED. 1+ yr of exp in a call center, sales or customer service environment. Good data entry and typing skills. Proficient in Microsoft Office Suite. Auto mechanicautomotive experience a must! | |
| Skills Preferred Knowledge of British cars a plus. Bilingual in Spanish a huge plus! | |