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Receptionist/Customer Service Representative
Job ID:00004HTZ
Category:AdminClerical
Location:CA Chatsworth
Hours:40 Monday to Friday 700am to 330pm
Pay:$20.00 $25.00
Great Opportunity Available in Chatsworth
Job Description
Under general supervision, employees primary responsibility is to operate a switchboard having several trunk lines and numerous extensions. Employee also acts as receptionist for customers, visitors, and applicants. Employee may be called upon to perform other essential tasks as assigned. Operate switchboard and act as receptionist for customers, visitors, and applicants. Answer the telephone according to established protocol in a manner that callers find to be friendly, courteous and helpful. Open and distribute incoming mail. Process outgoing mail. Answer customer questions, resolve problems, and perform other marketing activities i.e. promote and sell products, and enter or confirm sales. Monitor and address commercial requirements on customers portals and forward quality and technical requirements to the appropriate Department. Receive and or place telephone calls, which are non-routine and may require deviation from standard procedures. Receive and answer customer questions, comments or complaints while following established guidelines. Prepare responses to customers in required format. Act as a liaison between the customer and various departments within the company. Maintain records and assist in the preparation of required reports. May act as company contact for customer returned AirborneWarranty parts while following established guidelines. Assist various departments with clerical tasks including miscellaneous copying and special projects as required.
Skills Required
HS Diploma or GED. 6 months of admin, reception or office exp. ITAR Compliant. Proficient in MS Office.
Skills Preferred
Company is moving to Phoenix, AZ in 5-8 months. Opportunity available to relocate with them if desired.