Job Details |
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| Customer Account Specialist | |
| Job ID: | 00004HTL |
| Category: | Customer Service |
| Location: | CA Camarillo |
| Hours: | 40 Monday to Friday 800am to 500pm |
| Pay: | $22.00 $25.00 |
| Great Opportunity Available in Camarillo | |
| Job Description The Customer Account Specialist develops and maintains customer relationships with buyers and provides support for questions related to purchase orders, quotations, product inquiries, quality issues, and technical assistance. CAS works closely with the Regional Sales Managers to problem solve and find unique solutions to meet the customers requests in a timely fashion in support of our unique selling proposition of quickness. Customer Service also supports the Sales team by fielding customer requests, working with the necessary departments to clear roadblocks, problem solve and ultimately satisfy all customer inquiries. Reviews customer purchase orders to ensure all data is correct, identifying unique requirements that do meet the standard procedures ensures Order Confirmations are sent to customers within 24 hours of receipt of order. Partners with necessary departments to ensure compliance with customer requirements before accepting an order, as well as identifies unique customer requirements and problem solves to find the best solution for all parties. Maintains ERP system with relevant customer data including shipping information, shipping dates, unique requirements and any other necessary information manages the backlog process to ensure data integrity within the system, which may include on time delivery data, monthly sales projections, monthly inventory projections, etc. Responsible for full lifecycle of orders, which may include handling customer expedite requests, special or unique demand requirements partners with Supply Chain to find creative ways to improve inventory availability. Creates and maintains prices lists for standard products, as well as special customer pricing for large contracts partners with Product Management to execute price increases to the market as needed. Maintains solid relationships with all assigned customers, always seeking additional opportunities to meet customer requests and needs listens to customer queries patiently with an | |
| Skills Required 2+ yrs of customer service or account management exp. Strong communication and customer service skills. Proficient in MS Office. Comfortable working in a fast paced environment. | |
| Skills Preferred Prior exp in a manufacturing, engineering or similar environment. Knowledge of ERP systems such as MS Dynamics GP, SAP or CRM. | |